Polokwane a citizen-centric city through new technology-driven engagement strategy over services

POLOKWANE municipality in Limpopo has taken yet another step in enhancing interaction with communities as the city continues to propel itself towards becoming smart, efficient and citizen-centric.

On Tuesday, executive mayor, John Mpe, launched the MyPolokwane Citizen App which he described as a “game changer” in the implementation of the city’s citizen engagement strategy.

Through the system, the community members will have a single and unified platform. It is envisaged that they will longer have to struggle inefficient bureaucratic processes.

It is also envisaged that the system will be able to transmit service delivery complaints to the municipal call centre within 60 milliseconds, and issues allocated to the relevant technicians within 15 seconds.

“For years, our citizens have relied on multiple, often fragmented, channels to report service delivery issues – phone calls, emails, WhattsApp messages and physical visits to municipal offices. This system has proven inefficient, leading to delays, miscommunication and frustration among residents,” Mpe said.

In future, the new system is expected to include features of economic activity, safety and community law enforcement.

For example, a vetted accommodation listing will be introduced for businesses with updated municipal accounts can access the platform thereby promoting economic activity in the city.

Mpe assured that the new system has undergone rigorous test and was capable to connect a million users simultaneously.

“This is not just an App; it is a declaration of commitment to a modern, smart and responsive municipality that puts the people of Polokwane first.

“This innovation embodies our steadfast dedication to transforming Polokwane into a Smart City by 2030,” he said.